Member Support
Here, I’ll answer all your questions about Yarn Bay.
If you need to get in touch, please email my personal assistant
via support@yarnbay.org, and he’ll be happy to help you.Table Of Contents
Questions About Substack
Questions About Being A Member
Questions About Being A Yarn Bay VIP Member
My Question Isn’t Answered Here!
Questions About Substack
Q: What’s Substack?
A: Yarn Bay runs on Substack, an online publishing service.
When you become a member, a Substack account is created for you using the email you used when you signed up.
To access your account settings, click here.
Q: How Do I Sign Into My Substack Account?
A: You can sign in by clicking here and entering your email. You’ll then get a sign in link sent to your inbox.
If it doesn’t arrive, or you can’t login, please email my personal assistant Zachary Kai via support@yarnbay.org.
Questions About Being A Member
Q: How Do I Receive The Weekly Letters?
When you become a free member, you’ll receive your welcome email with the subject line: So glad to have you as the newest Member!
It’ll take a few minutes to arrive. If it doesn’t come through by the next day, please email my personal assistant
via support@yarnbay.org.Q: I’ve Stopped Getting The Letters. What Happened?
Sometimes your weekly letters may appear in the ‘Promotions’ or ‘Spam’ folder in your inbox. So, if they don’t arrive, check both of those places.
If you find them in ‘Promotions’, move them back to your main inbox.
If they’re in ‘Spam’, mark them as ‘not spam.’ Add the email you receive your weekly letters from to your contacts: jodiemorgan@substack.com
And if you still can’t find them, please email my personal assistant
via support@yarnbay.org.Q: How Do I Cancel My Membership?
If you want to stop receiving your weekly letters, you need to click here, and press the red ‘unsubscribe’ button.
If you want to cancel your membership, click here.
Replying to an issue preview with ‘unsubscribe’, ‘remove me’, or ‘cancel’, won’t cancel your membership.
Questions About Being A Yarn Bay VIP Member
Q: How Much Does The Membership Cost?
A: It’s $9 a month, or $90 a year (all prices in USD.) If you choose an annual membership, you get 17% OFF (2 months free!)
And, if you really find my work valuable, you can pledge a custom amount for an annual membership. Your generosity helps keep me going.
Q: How Do I Become A Member?
A: Simply click here, choose your plan, and enter your payment details. You’ll start receiving my weekly issue on the upcoming Tuesday!
Q: What Payment Methods Can I Use?
A: I accept Mastercard, Visa, American Express, Discover, Apple Pay, and European direct debit options like iDEAL, Bancontact, Sofort and EPA direct.
I can't accept Paypal or Diners Club.
Q: How Secure Is My Payment Information?
A: Your payment is processed securely through the trusted payment provider. It uses industry-standard encryption to protect your data.
Q: Can I Gift A Membership To A Friend?
A: Of course! A membership makes a perfect gift for the knitter in your life. Just select the gift option at checkout, and I’ll take care of the rest.
Q: I Accidentally Bought Two Memberships. What Do I Do?
A: Email my personal assistant
via support@yarnbay.org for a hassle-free refund for the extra purchase.Q: How Can I Manage My Membership?
A: You can manage your membership easily through your account settings. You can update your payment information or switch between monthly and yearly plans any time.
Q: Can I Cancel At Any Time?
A: Yes, you can cancel your membership at any time through your account settings. There are no long-term commitments, and you can easily manage your membership as needed.
Q: What If I Don't Find It Useful?
A: I’m confident you’ll love what I offer, but if for any reason you’re not satisfied, I offer a 37-day money-back guarantee.
Just email my personal assistant,
via support@yarnbay.org, within 37 days of signing up, and he’ll give you a full refund—no questions asked.My Question Isn’t Answered Here!
For anything else, please email my personal assistant Zachary Kai via support@yarnbay.org, and he’ll be happy to help you.